ABOUT AFIJJIO
Why was Afijjio Founded?
Our mission at Afijjio is two-pronged. We help create a bridge between African brands to discerning consumers in the North American market. Our goal is to help African brands scale beyond their home countries and increase the accessibility of Made in Africa products to consumers in Canada and the U.S.
Where are the Products on Afijjio Sourced From?
The products featured on Afijjio are handmade and manufactured on the African continent by African-identifying brand owners. They are handpicked and curated by our team based on quality, trends and craftmanship.
Do you have a Showroom?
Yes, we do! Simply book an appointment here and we would be happy to host you in our picturesque showroom overlooking the most beautiful skyline of the city of Toronto.
ORDERING
Can I Place a Custom Order?
If you don't see a size, color, or style from a brand that you like, we may be able to arrange a custom order on your behalf. To inquire about placing a custom order, please contact us at hi@afijjio.com
Can I Modify an Order?
Customers have 24 hours after an order is placed to modify it. However, if part or the entire order has been handed off to the shipping courier before the 24-hour modification window is up, then we are unable to modify the order.
SHIPPING
How Long Does It Take to Ship my Order?
Canada Orders
We ship using one of the fastest courier services in Canada. You can expect your order within 1-2 Business Days.
U.S. Orders
The average shipping timeline for US orders is 3-5 Business Days. Please ensure you provide us with an accurate shipping address as all incomplete orders will be returned and unrefunded. We are also unable to accommodate shipment to PO boxes or APO addresses.
How can I Track my Order?
Once your order has shipped, you will receive an email containing your order details and tracking number, which you can use to track your order online. If you create an account with Afijjio, you can track the status of your delivery by signing into your account and selecting "My Account", followed by "Orders".
Your tracking number will not activate to show movement until the parcel is scanned in at the first courier-specific sorting facility, generally 24 hours or so after you receive your shipping notification.
RETURNS & REFUNDS
Can I Make Exchanges?
Afijjio does not offer a direct exchange at this time. If you are interested in securing an alternative size, simply place a new order and return the original unsuitable item. For assistance with this, please contact Client Services at hi@afijjio.com
Do you Offer Refunds?
Once your return is processed, a refund will be issued to the original payment method or as store credit to your Afijjio account. The complete return process typically takes 7-10 days from the date that it is received at our warehouse. Please note we are only able to refund the original card(s) used to place the order.
Can I get Store Credit if I don’t want a Refund?
Yes, you can get store credit if you have an account on our website. Store credit may only be used for purchases on afijjio.com, is not transferable, may not be redeemed or exchanged for cash, and expires after three (3) years from the date of issuance. Any eligible returns, cancellations, or refunds applicable to a purchase using site credit will be credited back in the form of site credit. Site credit will be automatically deducted at checkout the next time you shop.